Term and Conditions

Last Updated: [Insert Date]

1. About Our Shop

ToysandDeals.com is operated by Toys Shop, located at 25 Norton Ln, Lichfield, GB CH5T 2QG. We specialize in high-quality, imaginative toys including building games, crafts, figures, outdoor games, plastiline, and vehicles designed to spark creativity in children and families.

2. Who Can Use Our Website

Our website and products are intended for:

• Parents and guardians purchasing toys for children
• Educators and childcare professionals
• Adult collectors of quality toys and figures
• Creative individuals interested in crafts and plastiline

You must be at least 18 years old to make purchases. By placing an order, you confirm you’re legally capable of entering into binding contracts.

3. Website Use and Intellectual Property

3.1 Your Responsibilities

When using our website, you agree to:

• Provide accurate account information
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not reproduce, duplicate, or resell our products without permission

3.2 Our Intellectual Property

All content on ToysandDeals.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not use our content without express written permission.

4. Product Information

We take care to accurately describe our toys, but please note:

• Product colors may vary slightly due to monitor settings
• Recommended ages are guidelines – parental discretion advised
• Some crafts and building sets may contain small parts not suitable for children under 3

Always supervise children during play, especially with small parts or outdoor games.

5. Ordering and Payment

5.1 Placing an Order

When you place an order, you’re making an offer to purchase which we may accept or decline. We reserve the right to limit quantities or refuse service.

5.2 Pricing and Payment

All prices are in GBP (£) and include VAT where applicable. We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at checkout. Your card will be charged when we process your order.

5.3 Order Confirmation

You’ll receive an order confirmation email. Please check all details carefully and contact us immediately if there are any errors.

6. Shipping and Delivery

6.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

6.2 Shipping Options

We ship worldwide except to some remote areas and parts of Asia:

• Standard Shipping (£12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
• Free Shipping: Via EMS for orders over £50 – arrives in 15-25 business days after dispatch

6.3 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number. We’ll work with the carrier to resolve the issue.

7. Returns and Refunds

7.1 Return Policy

We want you to love your toys! If not, you may return most items within 15 days of delivery, provided:

• The item is unused and in original packaging
• All parts, manuals, and accessories are included
• You have proof of purchase

7.2 Non-Returnable Items

For safety and hygiene, we cannot accept returns on:

• Opened plastiline or modeling compounds
• Personalized or customized items
• Used outdoor games showing significant wear

7.3 Return Process

1. Email [email protected] within 15 days of delivery with your order number and reason for return
2. Wait for our return authorization (typically within 2 business days)
3. Ship items to: Toys Shop Returns, 25 Norton Ln, Lichfield, GB CH5T 2QG

Customers are responsible for return shipping costs unless the return is due to our error.

7.4 Refunds

Refunds are processed within 5 business days of receiving your return and issued to your original payment method. Please allow 3-5 business days for the refund to appear in your account.

8. Liability and Disclaimers

8.1 Product Use

Our toys are designed for safe play when used as intended. We’re not liable for:

• Misuse or modification of products
• Injuries resulting from improper use
• Damage caused by failure to follow instructions

8.2 Website Availability

We strive to keep our website available but aren’t liable for temporary outages or technical issues beyond our control.

9. Privacy

Your privacy matters to us. Please see our separate Privacy Policy for details on how we collect and use your information.

10. Changes to These Terms

We may update these Terms periodically. The current version will always be posted on our website with the effective date.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Toys Shop Customer Care, 25 Norton Ln, Lichfield, GB CH5T 2QG

We aim to respond to all inquiries within 2 business days.