At ToysandDeals.com, we want your playtime to start as quickly as your smile does! Here’s everything you need to know about getting your toys delivered and our super-simple returns policy if you need it.
🚚 Shipping Information
We ship worldwide (except some remote areas and parts of Asia) using trusted carriers to bring playtime to your doorstep!
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
- Standard Shipping (£12.95): Via DHL or FedEx – arrives in 10-15 business days after dispatch
- Free Shipping: Via EMS for orders over £50 – arrives in 15-25 business days after dispatch
🔄 Our Happy Returns Policy
If your toy doesn’t spark joy (or if there’s been a mix-up), our returns process is as simple as building with plastiline!
Key Points:
- You have 15 days from delivery to request a return for most items
- Some special toys can’t be returned (see below)
- Original packaging should be included when possible
📦 How to Return or Exchange
Step 1: Contact Our Toy Experts
Email us at [email protected] within 15 days of receiving your order. Use our handy template:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello ToysandDeals Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason: [Please describe why you’re returning/exchanging]
For exchanges: I’d like to exchange for [New Product Name]
My contact information: [Full Name], [Phone Number]
Thank you for your help!
[Your Name]
Step 2: Wait for Our Response
Our toy experts will email you within 2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Any special instructions for your specific items
Step 3: Package & Ship Your Return
Please send items back in their original packaging when possible. Include all original parts, manuals, and accessories.
Return Address:
Toys Shop Returns
25 Norton Ln
Lichfield, GB CH5T 2QG
🚚 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
💰 Refund Information
Once we receive and inspect your return (usually within 5 business days of arrival):
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: Allow 3-5 business days for the refund to appear in your account after processing
- Exchanges: We’ll ship your new item as soon as we process the return
🚫 Items That Can’t Be Returned
To keep playtime safe and fair for everyone, we can’t accept returns for:
- Opened Plastiline: For hygiene reasons, we can’t accept returns on opened modelling compounds
- Personalized Items: Any toys or crafts that have been customized per your request
- Used Outdoor Games: Items showing significant wear from outdoor use
🎯 Pro Tip: Always inspect your toys when they arrive! The sooner you let us know about any issues, the faster we can fix them.
❓ Need Help?
Our toy-loving customer service team is here to help! Email us at [email protected] or write to:
Toys Shop Customer Care
25 Norton Ln
Lichfield, GB CH5T 2QG
We aim to respond to all inquiries within 2 business days. During holiday seasons, response times may be slightly longer.
At ToysandDeals.com, we believe every return should be as hassle-free as playtime itself. Thanks for trusting us with your family’s toy needs!