At ToysandDeals.com, we want every playtime to be perfect! If your toy doesn’t spark joy (or if there’s been a mix-up with your order), our returns process is as simple as building with plastiline. Read on to learn how we make returns and exchanges easy-peasy!
🎁 Remember: You have 15 days from delivery to request a return for most items. Some special toys can’t be returned (see section below).
How to Return or Exchange
Step 1: Contact Our Toy Experts
Email us at [email protected] within 15 days of receiving your order. Use our handy template below to make sure you include all the important details!
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Hello ToysandDeals Team,
I’d like to request a [return/exchange] for my order #[Your Order Number].
Item(s) to return: [Product Name(s)]
Reason: [Please describe why you’re returning/exchanging]
For exchanges: I’d like to exchange for [New Product Name]
My contact information: [Full Name], [Phone Number]
Thank you for your help!
[Your Name]Step 2: Wait for Our Response
Our toy experts will email you within 2 business days with:
- Return authorization (if approved)
- Shipping instructions
- Any special instructions for your specific items
Step 3: Package & Ship Your Return
Please send items back in their original packaging when possible. Include all original parts, manuals, and accessories. For crafts and building games, all pieces should be accounted for.
Return Address:
Toys Shop Returns
25 Norton Ln
Lichfield, GB CH5T 2QG
🚚 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method.
When Will I Get My Refund?
Once we receive and inspect your return (usually within 5 business days of arrival):
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Processing Time: Allow 3-5 business days for the refund to appear in your account after processing
- Exchanges: We’ll ship your new item as soon as we process the return
Items That Can’t Be Returned
To keep playtime safe and fair for everyone, we can’t accept returns for:
- Opened Plastiline: For hygiene reasons, we can’t accept returns on opened modelling compounds
- Personalized Items: Any toys or crafts that have been customized per your request
- Used Outdoor Games: Items showing significant wear from outdoor use
Damaged or Wrong Items?
If your toys arrive damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll make it right with a replacement or refund, including covering return shipping!
🎯 Pro Tip: Always inspect your toys when they arrive! The sooner you let us know about any issues, the faster we can fix them.
Still Have Questions?
Our toy-loving customer service team is here to help! Email us at [email protected] or write to:
Toys Shop Customer Care
25 Norton Ln
Lichfield, GB CH5T 2QG
We aim to respond to all return inquiries within 2 business days. During holiday seasons, response times may be slightly longer.
At ToysandDeals.com, we believe every return should be as hassle-free as playtime itself. Thanks for trusting us with your family’s toy needs!