Welcome to ToysandDeals.com’s FAQ section! We’re here to make your toy shopping experience as joyful as playtime itself. Below you’ll find answers to common questions about our products, delivery, payments and more. Can’t find what you need? Our toy experts are always happy to help at [email protected]!
About Our Products
What types of toys do you sell?
We specialise in high-quality, creative playthings including building games, craft sets, action figures, outdoor games, plastiline modelling materials, and toy vehicles. Our selection is carefully chosen to spark imagination and learning!
Are your toys suitable for all ages?
We offer toys for various age groups, with clear age recommendations on each product page. From chunky building blocks for toddlers to sophisticated STEM kits for older children, we’ve got playtime covered for ages 1-12.
Do you sell educational toys?
Absolutely! Many of our products, especially in the Building Games and Crafts categories, are designed to develop STEM skills, creativity and problem-solving abilities while children play.
Ordering & Account Questions
How do I create an account?
Simply click “Register” at the top of our website and follow the prompts. Having an account lets you track orders, save favorites, and checkout faster next time!
Can I modify or cancel my order after placing it?
We process orders quickly to get toys to you fast! If you need to modify or cancel, please email [email protected] immediately with your order number. We’ll do our best to help if your order hasn’t entered processing.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Completely! We use industry-standard encryption and never store your full payment details on our servers.
Why was my payment declined?
This is usually due to insufficient funds, incorrect card details, or your bank’s security measures. Please double-check your information or try an alternative payment method.
Shipping & Delivery
Where do you ship?
We deliver worldwide to over 45 countries! Some remote areas in Asia and other regions may have restrictions – you’ll see these during checkout.
What are my shipping options?
- Standard Shipping (10-15 days): £12.95 flat rate via DHL/FedEx with tracking
- Free Shipping (15-25 days): Free on orders over £50 via EMS
How can I track my order?
Once shipped, you’ll receive a tracking number via email. Use this to follow your package’s journey in real-time!
Why choose standard vs free shipping?
Standard shipping is perfect when you need toys quickly (like for birthdays), while free shipping is great for larger orders where you can wait a bit longer. Pro tip: Order outdoor games early in the week for weekend delivery!
Returns & Exchanges
What’s your return policy?
We offer a 15-day hassle-free return policy from delivery date. Items must be unused, in original packaging with all accessories. Some exclusions apply – see our full policy for details.
How do I return an item?
Email [email protected] with your order number and reason for return. We’ll provide return instructions. Return shipping costs are the customer’s responsibility unless the item is faulty.
When will I get my refund?
Once we receive and inspect your return, we’ll process your refund within 5 business days. It may take additional time for your bank to post the credit.
Still have questions? Our friendly toy experts are standing by to help make your shopping experience magical! Contact us at [email protected] or visit our website to start your playtime adventure today.
ToysandDeals.com – Delivering Smiles Worldwide!